Want to learn more about Studer Group philosophies and why patient satisfaction works? The following Fire Starter (Studer Group) books are available for checkout at The Affinity Libraries :
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101 Answers to Questions Leaders Ask by Quint Studer
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The Baptist Health Care Journey to Excellence : Creating a Culture that WOWs! By Al Stubblefield
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Eat That Cookie! Make Workplace Positivity Pay Off … for Individuals, Teams, and Organizations by Liz Jazwiec
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Engaging Physicians : A Manual to Physician Partnership by Stepehn Beeson
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Good to Great : Why Some Companies Make the Leap—and Others Don’t by James C. Collins
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Hardwiring Excellence : Purpose, Worthwhile Work Making a Difference by Quint Studer
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Hardwiring Flow : Systems and Processes for Seamless Patient Care by Thom Mayer
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The HCAHPS Handbook : Hardwire Your Hospital for Pay-for-Performance Success by Quint Studer
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I’m Sorry to Hear That … Real Life Responses to Patients’ 101 Most Common Complaints About Health Care by Susan Keane Baker
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Inspired Nurse by Rich Bluni
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Leading Change by John Kotter
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On Becoming Exceptional : SSM Health Care’s Journey to Baldridge and Beyond by Sister Mary Jean Ryan
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Practicing Excellence : A Physician’s Manual to Exceptional Healthcare by Stephen Beeson
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Results that Last : Hardwiring Behaviors that will Take Your Company to the Top by Quint Studer
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Straight A Leadership : Alignment, Action, Accountability by Quint Studer
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What’s Right in Health Care : 365 Stories of Purpose, Worthwhile Work, and Making a Difference by The Studer Group
Contact Affinity Library Services to check out any of the books listed above.
We can send them to you at any Affinity location.
MMC Library
3-0340
mmclibrary@affinityhealth.org
STE Library
8-2325
sehlibrary@affinityhealth.org
